Frequently Asked Questions

As Seen On

How long will it take to get my order?

We are constantly working on getting you your orders as soon as possible! Most orders are processed and shipped within 1-3 business days. If your order is placed on Friday or Saturday, it will be processed on the following Monday.

Once it’s shipped, you can expect it to arrive within 2-5 business days.

Do you accept returns or refunds?

Yes! We accept returns and refunds on all items provided that they are returned within 365 days of purchase, have not been worn, are in the original condition you received them, and are in the original packaging. If your order shipped with an attached security tag, please make sure to include it when you return your merchandise. If the tag is missing or damaged, we cannot guarantee that your refund will be qualified or accepted.

If you have any further questions about our return policy, please get in touch with us at info@borganik.com or visit our refund policy page.

How do I return my order?

Just contact us at info@borganik.com and let us know what is wrong. We will give you a return authorization number and send directions on how to return the product.

If you have any further questions about our return policy, please get in touch with us at info@borganik.com or visit our refund policy page.

How long will it take to get my refund?

Once we receive your returned item, we may take up to 5-10 business days to process your request. You will be notified once we've received and inspected your returned item, and we will let you know if the refund was approved or not.

If you are receiving the refund on a credit card, it might take an additional 2-10 business days to appear or post to your account.

If you have any further questions about our return policy, please get in touch with us at info@borganik.com or visit our refund policy page.

Can I cancel or change my order?

You can cancel or change your order until the point of delivery. Simply contact us, and we'll be happy to help!

How do I check the status of my order?

To check the status of your order, just log in to your account and click on “My Orders”.

Do you do backorders?

We do not offer backorders. If an item is out of stock, our Customer Loyalty Team will notify you immediately and ask if you'd like a replacement item instead. If you don't request a replacement, your order will be canceled.

What payment methods can I use?

We currently accept PayPal, Visa, Mastercard, Discover, and American Express on all orders.

I received the wrong item. What do I do?

If you receive the wrong item, please get in touch with us at info@borganik.com. We will do our best to ensure that you get the correct item as soon as possible. Please include in
your email your order number, name, and email address, as well as a description of what you received.

Fabric care tips.

All our clothing is made from high-quality fabrics that are as durable as they are beautiful. That said, we don’t recommend washing your clothes in the washing machine—but if you do, here’s what to do:

Wash in cold water with a mild detergent.
Use the gentle cycle and line dry (or hang to dry).
For best results, wash only full loads and avoid mixing textiles.

Item added to your cart

As Seen On

As Seen On