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Frequently Asked Questions
We are constantly working on getting you your orders as soon as possible! Most orders are processed and shipped within 1-3 business days. If your order is placed on Friday or Saturday, it will be processed on the following Monday.
Once it’s shipped, you can expect it to arrive within 2-5 business days.
Yes! We accept returns and refunds on all items provided that they are returned within 365 days of purchase, have not been worn, are in the original condition you received them, and are in the original packaging. If your order shipped with an attached security tag, please make sure to include it when you return your merchandise. If the tag is missing or damaged, we cannot guarantee that your refund will be qualified or accepted.
Just contact us at email@example.com and let us know what is wrong. We will give you a return authorization number and send directions on how to return the product.
Once we receive your returned item, we may take up to 5-10 business days to process your request. You will be notified once we've received and inspected your returned item, and we will let you know if the refund was approved or not.
If you are receiving the refund on a credit card, it might take an additional 2-10 business days to appear or post to your account.
You can cancel or change your order until the point of delivery. Simply contact us, and we'll be happy to help!
To check the status of your order, just log in to your account and click on “My Orders”.
We do not offer backorders. If an item is out of stock, our Customer Loyalty Team will notify you immediately and ask if you'd like a replacement item instead. If you don't request a replacement, your order will be canceled.
We currently accept PayPal, Visa, Mastercard, Discover, and American Express on all orders.
If you receive the wrong item, please get in touch with us at firstname.lastname@example.org. We will do our best to ensure that you get the correct item as soon as possible. Please include in
your email your order number, name, and email address, as well as a description of what you received.
All our clothing is made from high-quality fabrics that are as durable as they are beautiful. That said, we don’t recommend washing your clothes in the washing machine—but if you do, here’s what to do:
- Wash in cold water with a mild detergent.
- Use the gentle cycle and line dry (or hang to dry).
- For best results, wash only full loads and avoid mixing textiles.
Yes! You can change the delivery address for your order at any time, but please note that we do not guarantee shipment or orders that have been changed.
If you want to change your delivery address, please get in touch with us within 24 hours of placing your order.
Our delivery charges are calculated based on the weight of your order and the destination. We offer free shipping on various events or holiday deals. Subscribe to our newsletter so you don't miss any offers or special discounts.
For more information, please check out our shipping policy page.
You can get a bulk offer by contacting us via email at email@example.com. Please include the number of items you wish to purchase, as well as the type of items you want. We will send you an email with your bulk discount code.
When you’re checking out, any applicable taxes will be calculated on your merchandise total and displayed on your final order confirmation.